Welcome to Winedirect!
Winedirect is owned and operated by SIA Winedirect EU
These Terms and Conditions govern your access to and use of https://www.winedirect.eu (hereinafter referred to as "Winedirect"), including all products, services, and content available through the website.
By accessing, browsing, or using www.winedirect.eu, or by purchasing any products from the website, you agree to be legally bound by these Terms and Conditions, as well as our Privacy Policy, Cookie Policy, Shipping Policy, and Refund Policy.
For the purposes of these Terms and Conditions, the terms "website," "we," "us," "our," and "Winedirect" refer to Winedirect and https://www.winedirect.eu. The terms "user," "customer," "you," and "your" refer to any person who visits, accesses, or purchases products through the website.
These Terms and Conditions apply to all versions of the Winedirect website, including desktop, mobile, tablet, and any other platform or device used to access our website or related online services, including official social media channels where applicable.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING, USING, OR PURCHASING ANY PRODUCTS OR SERVICES THROUGH WWW.WINEDIRECT.EU. By continuing to use the website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full.
1. Eligibility
You may access and use www.winedirect.eu and purchase products offered through the website only if you comply with these Terms and Conditions and all applicable local, national, and international laws, regulations, and legal requirements.
Our products, services, memberships, and any age-restricted offerings are available only to individuals who are 18 years of age or older. By placing an order or purchasing a membership, you confirm that you meet this minimum age requirement. Winedirect reserves the right to request proof of age or carry out age verification at any time before or after accepting an order.
By accessing the website or purchasing products from Winedirect, you represent and warrant that you have the legal capacity, authority, and right to enter into these Terms and Conditions and to fulfil all obligations arising from them. You further confirm that you are not subject to any legal or contractual restriction that would prevent you from using the website or purchasing our products.
You also represent and warrant that your use of www.winedirect.eu complies with all applicable laws and regulations in your jurisdiction. Winedirect reserves the right, at its sole discretion, to refuse access to the website, decline any order, suspend or terminate accounts, or restrict the availability of products or services where necessary. We may also amend our eligibility requirements at any time, subject to applicable law. Where prohibited by law, access to the website and its services is void.
From time to time, Winedirect may offer promotions, competitions, sweepstakes, giveaways, or other promotional campaigns. These offers are governed by their own specific terms and conditions, which are incorporated into these Terms and Conditions by reference. Winedirect reserves the right to modify, suspend, or withdraw any promotion or competition at any time without prior notice, unless otherwise required by applicable law. Participants should review the applicable promotional terms before entering or taking part in any offer.
2. Account
To access certain features or purchase products on www.winedirect.eu, you may need to create an account and provide accurate, complete, and up-to-date information.
You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account. You agree to notify Winedirect immediately of any unauthorised use of your account or any security breach. You must not use another person's account.
You may close your account at any time by contacting us. Subject to our legal obligations, we will process your account closure and personal data in accordance with our Privacy Policy.
Winedirect reserves the right to suspend or terminate your account or restrict access to the website if you breach these Terms and Conditions, provide false or misleading information, or misuse the website or its services.
3. Notifications and Newsletter
By providing your email address and/or phone number to Winedirect, you agree to receive communications relating to your orders, account, products, services, and other important updates. We may also send you marketing emails, SMS messages, push notifications, and promotional offers where permitted by applicable law.
You may opt out of receiving marketing communications at any time by clicking the "Unsubscribe" link in our emails, replying "STOP" to SMS messages, or contacting us using the details provided on www.winedirect.eu. Please note that even if you opt out of marketing communications, we may still send you essential service-related messages, including order confirmations, delivery updates, and other important account or legal notices.
4. Shopping on the Website
All purchases of products offered by Winedirect must be made through www.winedirect.eu. By placing an order, you are making an offer to purchase the selected products at the prices displayed on the website at the time your order is submitted. Please review your order, including product selections, quantities, and prices, before completing your purchase.
After your order is placed, you will receive an automated email confirming that we have received your order and payment. This email is an acknowledgement of your order and does not constitute acceptance of your purchase.
Winedirect reserves the right to refuse or cancel any order, limit purchase quantities, or restrict sales by product, customer, or location where reasonably necessary. If we cancel an order after payment has been received, you will receive a full refund. Your statutory consumer rights remain unaffected.
Each order placed through the website is treated as a separate transaction.
5. Prices
All product prices displayed on www.winedirect.eu are shown on the relevant product pages and are subject to change at any time without prior notice. Shipping charges, where applicable, will be calculated and displayed during the checkout process.
While Winedirect makes every effort to ensure that prices are accurate, pricing errors may occasionally occur. If an error is identified after you have placed an order, we will notify you as soon as possible and give you the option to confirm your order at the correct price or cancel it. If you choose to cancel, any payment already made will be refunded in full.
6. Payments
Payments for products and memberships purchased on www.winedirect.eu are securely processed through our authorised payment providers, including Stripe, Apple Pay, and Google Pay, where available. Payment must be successfully received before your order is processed and dispatched.
Once your payment has been completed, you will receive an order confirmation and electronic receipt by email. If you believe there is an error with your payment or billing, please contact us or your payment provider for assistance.
If your payment is declined, your order will not be processed. A temporary authorisation may appear on your account until it is released by your card issuer, which typically takes a few business days. You will need to use an alternative payment method or provide valid payment details to complete your purchase.
Winedirect does not store your full payment card details. All payment information is processed securely by our trusted payment providers in accordance with applicable security standards and solely for the purpose of completing your transaction.
7. Product Descriptions
Winedirect makes every effort to ensure that product descriptions, images, prices, and other website information are accurate and up to date. However, we cannot guarantee that all content is completely accurate, current, or free from errors.
Product images are provided for illustrative purposes only. Actual products, packaging, labels, and presentation may vary, including due to differences between vintages, supplier updates, or display settings on your device.
8. Disclaimer
By accessing and using www.winedirect.eu, you acknowledge that any information, content, or resources provided on the website are for general informational purposes only. Winedirect does not guarantee specific results from the use of any information, products, or content available on the website.
Your use of the website and reliance on any information provided is at your own discretion and responsibility. Any outcomes resulting from your actions, decisions, or circumstances remain your sole responsibility, and Winedirect shall not be liable for results beyond its control.
9. Copyright
All content available on www.winedirect.eu, including but not limited to text, images, logos, trademarks, graphics, videos, photographs, illustrations, software, and other materials, is protected by copyright, trademark, and other intellectual property laws.
All website content is provided for personal, non-commercial use only. You may not copy, reproduce, modify, distribute, sell, publish, transmit, or use any material from the website without the prior written permission of Winedirect or the relevant rights holder.
Any unauthorised use, alteration, reproduction, or distribution of website content is strictly prohibited and may result in legal action. You may not use Winedirect content as your own or attempt to bypass any security measures protecting the website or its materials.
10. Copyright Complaints
Winedirect respects the intellectual property rights of others and expects all users of www.winedirect.eu to do the same. We will review and respond to legitimate complaints relating to alleged copyright or intellectual property infringement in accordance with applicable international laws.
If you believe that any content on the Winedirect website infringes your copyright or other intellectual property rights, please contact us with the following information:
- Identification of the intellectual property right you believe has been infringed, including any relevant registration details.
- A clear description of the material alleged to be infringing and its location on the website.
- Your full name, address, telephone number, and email address.
- A statement confirming that you believe, in good faith, that the use of the material is not authorised by the rights owner, its representative, or applicable law.
- A statement confirming that the information provided is accurate and that you are the copyright owner or authorised to act on the owner's behalf.
- Your electronic or physical signature, or the signature of an authorised representative of the copyright owner.
11. Prohibited Activities
All content and information available on www.winedirect.eu, including text, images, graphics, videos, data, software, and other materials, is owned by or licensed to Winedirect and is protected by applicable intellectual property laws.
You agree not to copy, reproduce, modify, distribute, transmit, display, sell, license, create derivative works from, or otherwise use any website content or services obtained through www.winedirect.eu without prior written permission from Winedirect.
The following activities are strictly prohibited:
- Using automated tools, including robots, spiders, scrapers, or similar methods, to access, collect, reproduce, or exploit website content without authorisation.
- Taking actions that place an excessive or unreasonable burden on Winedirect’s website, systems, or infrastructure.
- Creating unauthorised links, deep links, frames, mirrors, or incorporating any part of the website into another website or service.
- Attempting to modify, reverse engineer, decompile, disassemble, or otherwise interfere with any software used to operate the website.
- Circumventing, disabling, or interfering with security features or restrictions designed to protect website content.
Any unauthorised use of the website or its content may result in the suspension of access and further legal action where appropriate.
12. Disclaimer of Warranties
Winedirect provides www.winedirect.eu on an "as is" and "as available" basis. While we make reasonable efforts to maintain the website, we do not guarantee that it will always be available, uninterrupted, secure, or free from errors.
Winedirect is not responsible for any failure to provide website services caused by circumstances beyond our reasonable control, including but not limited to internet failures, communication issues, natural disasters, fire, flooding, or other events outside our control.
The website may contain links to third-party websites. These links are provided for convenience only, and Winedirect is not responsible for the content, availability, or practices of external websites.
To the maximum extent permitted by law, Winedirect excludes all warranties, conditions, and terms (whether express or implied) relating to the website, products, or services, except where such exclusion is not permitted by law.
You are responsible for your use of the website and for any breach of these Terms and Conditions. You agree to reimburse Winedirect for any losses or damages resulting from your misuse of the website or violation of these terms.
Winedirect will not be liable for any indirect, incidental, or consequential loss or damage, including loss of profits, business interruption, data loss, or damage caused by viruses or malicious software, except where such liability cannot be excluded under applicable law.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
13. Third Parties
The website may contain links to third-party websites, services, or applications that are not owned or controlled by Winedirect. These links are provided for convenience only, and any interaction, purchase, or use of third-party services is at your own risk.
Winedirect is not responsible for the content, availability, fees, policies, or practices of any third-party websites or services. You should review the terms and conditions and privacy policies of any third-party site before engaging with them.
14. Indemnification
You agree to indemnify and hold Winedirect, its directors, employees, and agents harmless from any claims, losses, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from:
- Your breach of these Terms and Conditions or related policies.
- Your violation of any applicable law or third-party rights.
- Your use of the website or purchase of products through Winedirect.
15. Changes and Termination
Winedirect reserves the right to update, modify, suspend, or discontinue any part of the website or these Terms and Conditions at any time. Any changes will be effective once published on www.winedirect.eu, and your continued use of the website constitutes acceptance of the updated terms.
Winedirect may terminate or restrict your access to the website or services at any time where permitted by law, with or without prior notice.
16. Personal Data
Any personal information you provide when using www.winedirect.eu or purchasing products from Winedirect will be collected, processed, and protected in accordance with our Privacy Policy. Please review our Privacy Policy for full details on how we handle your personal data.
17. Integration Clause
These Terms and Conditions, together with our Privacy Policy and any other legal notices published on www.winedirect.eu, form the complete agreement between you and Winedirect regarding your use of the website and services. They replace any previous agreements, communications, or understandings relating to the same subject matter.
18. Disputes
Any dispute, claim, or controversy arising from these Terms and Conditions, your use of www.winedirect.eu, or the purchase of products from Winedirect should first be addressed by contacting us directly so that we can attempt to resolve the matter.
Where a dispute cannot be resolved amicably, the parties may agree to refer the matter to arbitration in accordance with applicable arbitration rules and procedures. Any arbitration decision shall be final and binding on the parties, subject to applicable law.
To the extent permitted by law, you agree that any claim or dispute relating to Winedirect shall be brought on an individual basis and not as part of a class action or collective claim.
These Terms and Conditions and any disputes arising from them shall be governed by the laws of the United Kingdom. The courts of the United Kingdom shall have exclusive jurisdiction to resolve any dispute, claim, or controversy relating to Winedirect, its website, products, or services.
19. Final Provisions
These Terms and Conditions are governed by the laws of the United Kingdom. Access to and use of www.winedirect.eu is not permitted in jurisdictions where these Terms and Conditions cannot be legally enforced.
Winedirect’s obligations under these Terms and Conditions are subject to applicable laws and legal processes. Nothing in these terms limits our right to comply with lawful requests from courts, regulators, law enforcement agencies, or other government authorities relating to your use of the website, purchase of products, or information provided to us.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain valid and enforceable.
Any failure or delay by Winedirect to enforce any provision of these Terms and Conditions does not constitute a waiver of our right to enforce that provision or any other provision in the future.
Any rights not expressly granted under these Terms and Conditions are reserved by Winedirect.
20. CONTACT INFORMATION
If you have questions or concerns about these terms or the products, please contact us through our contact page or via the contact information below:
SIA Winedirect EU
Email: info@winedirect.eu
