Welcome to Winedirect!
Winedirect is owned and operated by SIA Winedirect EU.
Thank you for shopping at Winedirect, this shipping policy applies to all products offered and published by Winedirect on the following website: https://www.winedirect.eu
Winedirect is committed to delivering your order in excellent condition to the delivery address provided during checkout. To help ensure a smooth and timely delivery, we recommend providing an address where someone is available to receive the parcel during normal business hours.
1. SHIPPING COSTS
Shipping costs are calculated based on the number of bottles in your order and the delivery destination. The exact shipping fee will be displayed during checkout before you complete your purchase.
We ship to all of the countries listed below. For detailed delivery information and shipping rates for each destination, simply select the relevant country using the links provided:
Winedirect processes and delivers orders on business days only, from Monday to Friday. For security and delivery purposes, we are unable to ship orders to PO Boxes or military addresses. We also reserve the right to decline any order where the recipient's identity or delivery address cannot be clearly verified.
2. ORDER PROCESSING TIMES
All of our wines are carefully stored in bonded warehouses located across multiple regions. Once your order is placed, the selected wines are transferred from the bonded warehouse to our packing facility for preparation and dispatch. This process typically takes between 1 and 4 business days.
Orders are processed Monday to Friday, between 8:00 am and 5:00 pm, excluding weekends and public holidays. During busy periods, such as seasonal holidays, product launches, stock replenishments, limited-edition releases, or promotional events, order processing times may be slightly longer. We appreciate your patience and will dispatch your order as quickly as possible.
Note: Order processing times and shipping times are different.
3. SHIPPING TIMES
Delivery times will depend on the place of delivery of the order.
4. SHIPMENT TRACKING
Once your order has been dispatched, you will receive a confirmation email containing your shipment tracking number. We recommend using this tracking number to monitor your order's progress and estimated delivery date.
If your parcel is delayed, lost, or marked as delivered but cannot be located, please contact the courier directly using the tracking information provided, as they can offer the most up-to-date status. If you require additional assistance, our customer support team is always happy to help. Simply get in touch using the contact details on our Contact Us page.
5. DELAYS
Winedirect is not responsible for shipping or delivery delays caused by events beyond our control, including force majeure, severe weather, customs procedures, or courier-related issues. Delivery times are estimates only and are based on business days, excluding weekends and public holidays.
6. SHIPPING COMPLETED
A delivery is considered complete once the courier confirms that the order has been delivered to the address provided. Delivery confirmation is based on the courier's tracking system, which updates the shipment status to "Delivered" or "Completed."
7. CONTACT INFORMATION
If you have any questions regarding this shipping policy, please contact us through our Contact page or using the details provided below.
Winedirect
Email: info@winedirect.eu
